Initial setup & activation

Wake up device

Briefly press the button on the back of the picture frame. A QR code will appear on the display. This is used for activation and can also be used to download the paperlesspaper app.

Connect the frame to the Wi-Fi

• Open the paperlesspaper app and add a new device under Devices.
• Press Scan Code and scan the QR code on the picture frame.
• Press Set up Wi-Fi, wait until the picture frame is recognized and select it. You need to enable Bluetooth and pair with the device. You must accept the requested permissions for this.
• Select your Wi-Fi and enter the password . The picture frame will automatically connect and activate. This takes about 60 seconds.
• After a successful connection, the display will show a confirmation.
• You can start transferring images in the app. For an immediate update, briefly press the button on the back.

Possible issues 🤷‍♀️

I am using the web app and cannot set up the device.

Setup in the web app only works in the current Google Chrome. Please use the app instead.

There is an error with the Bluetooth connection

Go to your device settings and ensure that Bluetooth is enabled and the app has access to Bluetooth. This usually requires permission for location access, which you must accept.

I cannot scan a code

Ensure that the app has access to the camera. Try to avoid reflections if necessary.

My Wi-Fi network does not appear in the list?

Ensure that you are using a 2.4 GHz Wi-Fi network, as the picture frame does not support 5 GHz networks. Try to stay close to the router during activation.

The picture frame shows an error when connecting to the Wi-Fi.

Check if the entered password is correct. If the problem persists, restart the router and the picture frame and try again. If the problem continues, please contact our support.

Can I use the picture frame without Wi-Fi?

No, the picture frame requires an active Wi-Fi connection to receive and update content from the app.

Can I use the device at a different Wi-Fi location?

Yes, you need to set up the Wi-Fi connection again in the app. Go to the device settings in the app, select “Set up Wi-Fi” and follow the instructions for the new connection.